Domain resolution

Summary

On August 20, 2025, our services experienced elevated errors on our KV stores due to a third-party vendor issue. The incident was caused by a faulty enhancement deployment on the vendor's platform, which was subsequently rolled back to restore service.

Root Cause

Third-party vendor deployed a faulty enhancement that caused backend errors for a subset of customers, primarily in Singapore and California regions.

Resolution

Vendor engineering team rolled back the problematic deployment and confirmed service restoration.

Lessons Learned

• Vendor responded quickly with clear communication
• Need better early detection of vendor-side issues
• Consider additional monitoring for vendor dependencies

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Related: https://www.fastlystatus.com/incident/377843.